Frequently Asked Questions

Electric Scooter
- Battery
- Performance
- Warranty
Electric Kick Scooter
Electric Bikes

When the outdoor temperature is low, does it affect the riding of the vehicle?

When the temperature is low, the internal chemical activity of the battery will be reduced, and the corresponding capacity will also be reduced. Therefore, the lower the temperature is, the shorter the mileage is. It may even not star up in some cases.
What do you need to pay attention to when you do not use the vehicle for a long time?

The battery is connecting with internal electrical components which will consume electric energy. If the vehicle is not used for a long time, the battery capacity will be exhausted until the battery feed can not be used normally, which seriously affects the battery life. It is recommended to turn off the air switch when not in use; And check and charge once a month. In addition, if the vehicle is not used for a long time, the tire pressure will be reduced, resulting in the failure of normal driving.
What kind of battery does YADEA electric vehicle use, how long does it take to charge and how long is the battery life?

There are two kinds of batteries, lead-acid battery and lithium battery; It usually takes 8-10h for lead-acid battery and 6-8h for lithium battery to charge fully; The cycle life of lead-acid battery is usually 300-600, and that of lithium battery is usually 600-1000.
Compared with traditional lead-acid batteries, what is the new material used in graphene batteries. Is it harmful to the environment?

The graphite material is extracted from minerals which has no harm to the environment.
How to tell the remaining power of the battery?

Normally the remaining capacity of the battery needs to be viewed with instrument feedback when the riding speed is stable. It is not accurate to follow the power feedback under special conditions such as starting, climbing and other special situations. Models such as C1S series and G5 series can directly and accurately view the remaining capacity under the condition of vehicle stationary.
When the battery does not in used for a long time, what should we do if the battery is starved to death(dead)?

If the battery starves to death(dead, it meas the voltage is below minimum value), it needs to be replaced or maintained at the place of purchase. Battery life will be reduced after maintenance.
How to deal with waste batteries?

It cannot be discarded at will. Please handle according to the suggestion of the merchant in the place of purchase, or scrap it according to the local law.
What does a new car need to be fitted with?

The new car is equipped with battery, rear reflector, license plate, rear view mirror and other necessary accessories. Other accessories such as rear trunk and guard bar can be installed according to your actual needs.
Is it safe to charge lithium batteries indoors?

Charging indoors is prohibited. Once lithium battery accident occurs, the consequences are unimaginable.
The max speed of the vehicle is too slow. Can we increase the limited max speed?

No, the maximum speed is set according to the local laws and regulations, so the speed limit cannot be removed.
Is the vehicle positioning accurate with GPS function?

When the signal is stable, it is accurate. The system adopts Beidou(BD guided technology) and GPS system, and the GPS positioning accuracy is 10m.
Why does the vehicle slow down when the power level is above 0% and below 20%?

In order to protect the performance of the battery and prolong the service life of the battery, the system will automatically slow down when the power is too low.
How to set up anti-theft for the vehicle? What is the anti-theft function?

Mechanical anti-theft: turn the steering handle to the left about 45 degrees, press down the key at closing position, and turn it to the left to lock the steering handle; To unlock the steering handle you only need reverse the operation above. Remote control anti-theft: turn on the anti-theft function on remote-control handle. The anti-theft function can detect whether the vehicle is moving or not. Once the anti-theft function is activated, the motor will automatically be locked.
How to deal with waste batteries?

It cannot be discarded at will. Please handle according to the suggestion of the merchant in the place of purchase, or scrap it according to the local law.
How long is the vehicle warranty period?

Please refer to the warranty agreement for details.
How to repair if you can't find a local seller?

Log on the official website of YADEA and contact the after-sales staff, who will contact you as soon as possible.

Asia

Europe

North America

South America

Oceania

Asia

Europe

North America

South America

Oceania

G5

C1S

Y1S

KS5

KS5 PRO

YS500

Africa

Asia

Europe

North America

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Frequently Asked Questions

When the outdoor temperature is low, does it affect the riding of the vehicle?

What do you need to pay attention to when you do not use the vehicle for a long time?

What kind of battery does YADEA electric vehicle use, how long does it take to charge and how long is the battery life?

Compared with traditional lead-acid batteries, what is the new material used in graphene batteries. Is it harmful to the environment?

How to tell the remaining power of the battery?

When the battery does not in used for a long time, what should we do if the battery is starved to death(dead)?

How to deal with waste batteries?

What does a new car need to be fitted with?

Is it safe to charge lithium batteries indoors?

The max speed of the vehicle is too slow. Can we increase the limited max speed?

Is the vehicle positioning accurate with GPS function?

Why does the vehicle slow down when the power level is above 0% and below 20%?

How to set up anti-theft for the vehicle? What is the anti-theft function?

How to deal with waste batteries?

How long is the vehicle warranty period?

How to repair if you can't find a local seller?